Aidock uses artificial intelligence to allow its customers, including, courier companies, freight forwarders, postal services, and customs authorities (“Customers”) to apply novel business practices that boost productivity. By signing up for any of the services or products offered by AiDock including our Web applications, our On-Premise solution and the AiDock Private Cloud service (collectively, the "Services") or accessing our website at: https://www.aidock.net/ ("Website") you acknowledge that you have read and understood this Policy and the information collection and handling practices outlined herein.
Our processing of Personal Data may be subject to certain privacy laws, such as the EU General Data Protection Regulation (“GDPR”) or the California Consumer Privacy Act (“CCPA”). Where the GDPR applies, we may serve as the data processor acting on behalf of our Customers for the processing described herein.
If you do not agree to the terms of this Policy, you must immediately cease using the Website and our Services.
"Personal Data" means individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual (“Data Subject”).
"Non-Personal Data" means information that does not personally identify you and does not reveal your specific identity as an individual, such as anonymized information.
3 OUR WEBSITE
THE TYPES OF PERSONAL DATA THAT WE COLLECT:
When you contact us or interact with our Website, we may collect Personal Data that, alone or in combination with other information, could be used to identify you as follows:
Customer Account and Inquiries: If you are a Customer or prospective Customer (or a representative thereof), we collect and process your Personal Data when you (i) visit the Website or make a request to receive information about our Services, including to book a demo, (ii) contact our sales team or customer support team, and (iii) sign up for an account and use the Services. The Personal Data we collect may include your first and last name, job title, company name, email address, mailing address, password to access your Customer portal, payment and billing information, phone number, country location.
Job Applicants: If you are applying a job with us, we collect and process your job application information that may contain Personal Data such as those in your resume.
Social Media Pages: We have or may have in the future pages on social media sites like Facebook, Twitter and LinkedIn (“Social Media Pages”). We may collect Personal Data from you when you interact with our Social Media Pages such as the Facebook “like” button and other sharing widgets (“Social Media Features”). If you are logged into your social media account, it is possible that the respective social media network can link your visit of our Website with your social media profile. Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.
When you register for our Service through the Website, we will create a designated profile for you, containing information such as your logo and URLs. We may also collect any communications between you and us.
NON PERSONAL DATA THAT WE COLLECT:
In addition to the categories of Personal Data described above, we will also process further anonymized information and data that is not processed by reference to a specific individual. We may collect this Non-Personal Data through the Website in the following ways:
Information that your browser sends ("Log Data"). This Log Data may include, but is not limited to, non-identifying information regarding the User's device, operating system, internet browser type, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, the web page you were visiting and information you search, etc.
We may use automated devices and applications to evaluate usage of our Website. We use these tools to help us improve our Website, performance and user experience. We may also engage third parties to track and analyze data or provide other services on our behalf. Such third parties may combine the information that we provide about you with other information that they have collected from other sources. This Policy does not cover such third parties' use of the data and such use is governed by such third parties' privacy policies.
HOW WE USE PERSONAL DATA:
Personal Data is used for the following primary purposes (as may be updated from time to time): to (i) provide and operate the Website; (ii) monitor and analyze use of the Website and study and analyze the functionality of the Website; (iii) provide service announcements and notices, promotional messages and market the our Services; (iv) enforce our Terms of Service, policies and other contractual arrangements, to comply with court orders and warrants, and prevent misuse of the Website, and to take any action in any legal dispute and proceeding; (v) better understand your needs, both on an aggregated and individualized basis, in order to further develop, customize and improve our Website based on Users' preferences, experiences and difficulties; (v) communicate with you and contact you to obtain feedback from you regarding the Website; (vi) disclose to third party vendors, service providers, contractors or agents who perform functions on our behalf with respect to the Website; (vii) to create aggregated statistical data and other aggregated and/or inferred Non-Personal Data, which we or our business partners may use to provide and improve our Website; and (viii) as otherwise authorized by you.
We may use your email address you provided us to contact you when necessary, including in order to send you reminders, offers and to provide you information and notices about the Website and/or the Services. Where required by applicable law, we will obtain your consent prior to sending you any marketing communications. At any time, you may opt out of receiving emails by following the instructions contained in each promotional email we send you. You can also control the marketing messages you receive by updating your settings. In addition, if at any time you do not wish to receive future marketing communications, may exercise your choice by contacting us at: . If you unsubscribe from our marketing lists, you will no longer receive marketing communications, but we will continue to contact you regarding our Website and Services and to respond to your requests.
HOW WE USE NON PERSONAL DATA:
We may use information that is Non Personal Data for the same purposes we use Personal Data (where applicable) and in addition in order to (i) compile anonymous or aggregate information, (ii) disclose to third party vendors, service providers, contractors or agents who perform tasks on our behalf in connection with the Services, (iii) monitor and analyze use of the Website and for the technical administration and troubleshooting of the use of the Website, and (iv) provide us with statistical data.
We may use analytics tools. These tools help us understand users' behavior on our Website, including by tracking page content, and click/touch, movements, scrolls and keystroke activities. The privacy practices of these tools are subject to their own policies and they may use their own cookies to provide their services. For further information about cookies, please see the ‘THE TYPES OF PERSONAL DATA THAT WE COLLECT' section in this Policy. Further information about your option to opt-out of these analytics services is available at: .
From time to time, we may use additional or alternative analytics services. We will provide a notice of these changes on our Website.
We may use anonymous, statistical or aggregated information, which may be based on extracts of your Personal Data, for legitimate business purposes including for testing, development, improvement, control and operation of the Website. We may share such information with our third party providers. It has no effect on your privacy, because there is no reasonable way to extract data from the aggregated information that can be associated with you. We will share your Personal Data only subject to the terms of this Policy, or subject to your prior informed consent.
LINKS TO OTHER WEBSITES:
4 OUR SERVICES
PERSONAL DATA PROVIDED BY CUSTOMERS:
In order to provide the Services to our Customers, we may process certain Personal Data input or uploaded into our Services by our Customers or on their behalf by their authorized users, or AiDock's personnel who input or upload on behalf of Customers.
When you interact with the Services, we may receive certain information about your use or interactions with the Services, such as login patterns, usage and device information, similar to what we described above under the Our Website section above. In addition, we may obtain and control processing of Personal Data of authorized users of our Services in connection with the operation, support and/or use of the Services.
HOW WE USE PERSONAL DATA
We use Personal Data processed via the Services to provide our Customers with the Services and as necessary for certain legitimate business interests, which include the following: (a) to provide, operate, optimize and maintain the Services; (b) to address Customer inquiries, comments, feedback, questions, sales and marketing support and maintenance and support requests; (c) to manage our systems and to ensure the security of our IT systems, architecture and networks; (d) to carry out research, development, and analyze usage and provide, maintain and improve the content and functionality of the Services; (e) to send Customers administrative and technical alerts, reports, updates, security notifications and other Service-related communications; (f) to investigate and prevent fraud, criminal activity, unauthorized access or use of Services, breaches of terms and policies, and other wrongful behavior; (g) to comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our Customers or other third parties; (h) to carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you; (i) to keep track of our Customer billing, payments and account management; and (j) If you ask us to delete your data and we are required to fulfill your request, we will keep basic data to maintain a record of your request, our response to it and use that data to prevent further unwanted processing.
PERSONAL DATA WE PROCESS ON BEHALF OF OUR CUSTOMERS
In addition, while using our Services you as our Customer may provide us with information from or about your clients (“End Users”) including, but not limited to, shipment data and invoices ("End-Users Data"). To the extent that we process End-User Data, we do so on your behalf for the purpose of providing the Service to you. For clarity, in respect of the processing of End-User Data we act as a Data Processor, not a Data Controller.
5.1 THE LEGAL BASIS FOR USE OF PERSONAL DATA
We will only process your Personal Data where we have a legal basis to do so. The legal basis will depend on the reason or reasons we collected and need to use your Personal Data. In almost all cases the legal basis will be:
To fulfill a legitimate interest that we have as a business.
Because you consented to us using the Personal Data for a particular purpose.
To inform you about our current and future offerings.
More information on the basis of processing:
Processing the Personal Data is required for rendering the current or future Services or in order to take steps at your request before entering an agreement, for example: if you provide your details for us as a prospective Customer.
Processing the Personal Data is required for fulfilling our or a third party's legitimate interests, for example: (1) we collect information about use of our Website in order to identify and prevent its abuse; (2) we use Personal Data maintain and improve our Website by identifying user trends and technical issues.
You consent to the processing of Personal Data for one or more specific purposes, for example: to the extent that you consent, we will send you targeted information about our Services.
It is hereby clarified that the legal bases detailed above are the legal bases for actions to process Personal Data, carried out by us in accordance with the GDPR. If processing of Personal Data is subject to other applicable laws, then the legal basis for processing Personal Data may differ according to those applicable laws.
For more information, see Section "YOUR RIGHTS" below.
5.2 SHARING INFORMATION WITH OTHERS
We do not sell, rent or lease your Personal Data. We may share your Personal Data with service providers and other third parties, if necessary to fulfil the purposes for collecting the information, such as cloud vendors, subcontractors providing us processing services, etc., provided that any such third party will commit to protect your privacy as required under the applicable laws and this Policy.
Additionally, a merger, acquisition, financing due diligence, reorganization or any other structural change may require us to transfer your Personal Data to another entity, provided that the receiving entity will comply with this Policy.
We reserve the right to transfer Personal Data to our advisors and insurers in the event of a claim, dispute or where otherwise necessary.
5.3 SHARING INFORMATION WITH AUTHORITIES
If required to do so, by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.
5.4 TRANSFER OF DATA OUTSIDE YOUR TERRITORY
We may store, process or maintain information in various sites worldwide, including through cloud based service providers worldwide. Where the GDPR applies and we transfer Personal Data to another country outside the EEA, we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to data being transferred outside of the EEA, for example, this may be done in one of the following ways:
the country that we send the data to might be approved by the European Commission as offering an adequate level of protection for Personal Data (Israel is an approved country);
the recipient might have signed up to a contract based on "model contractual clauses" approved by the European Commission, obliging them to protect your Personal Data;
where the recipient is located in the US, it might be a certified member of the EU-US Privacy Shield scheme; or
in other circumstances the law may permit us to otherwise transfer your Personal Data outside the EEA.
You can obtain more details by contacting us as described the Section "CONTACT US" below.
If you are located in a jurisdiction where transfer of your Personal Data to another jurisdiction requires your consent, then you provide us your express and unambiguous consent to such transfer or the storage, processing or maintenance of the information in other jurisdictions by using the Website and/or the Services.
5.5 YOUR RIGHTS:
You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws and, in particular, if you are located in the EU, UK or Switzerland (for these purposes, the EU includes European Economic Area countries of Iceland, Liechtenstein and Norway), these rights may include your rights under the GDPR. If you are a California resident, please see the "Additional Information for California Residents" section in this Policy.
In all of the above cases in which we collect, use or store your Personal Data, you may have the following rights and, in most cases, you can exercise them free of charge.
At any time, you may contact us at: and request to know what Personal Data we keep about you. We will make good-faith efforts to locate the data that you request to access.
Under your right of access, you may obtain confirmation from us of whether we are processing Personal Data related to you, receive a copy of that data, so that you could verify its accuracy and the lawfulness of its processing, request the correction, amendment or deletion of the data if it is inaccurate, incomplete, outdated or processed in violation of applicable law.
However, we may retain certain information as deemed required by us in accordance with applicable laws, or for legitimate business reasons, for the duration as required under applicable laws.
In addition, we may delete any Personal Data pursuant to our policies, as in effect from time to time.
5.6 RESPONSE TO REQUESTS:
When you ask us to exercise any of your rights under this Policy and the applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of Personal Data related to others and to ask questions to better understand the nature and scope of data that you request to access.
We may redact from the data which we will make available to you, any Personal Data related to others.
5.7 DATA SECURITY:
We take the safeguarding of the Personal and Non Personal Data very seriously, and use a variety of systems, applications and procedures to protect the information from loss, theft, damage or unauthorized use or access when it is in our possession or control, including reasonable physical, technical and organizational measures which restrict access to the information. These measures provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Website or the Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. In addition, you should take steps to protect against unauthorized access to Personal Data stored on your premises as well as defining limited access rights to such information on a need to know basis.
5.8 DATA RETENTION:
We retain different types of information for different periods, depending on the purposes for processing the data, our legitimate business purposes as well as pursuant to legal requirements under the applicable law. We may retain Personal Data for as long as necessary to support the collection and the use purposes under this Policy including the provision of our Services and for other legitimate business purposes, for example, for storing data, for documentation, for cyber-security management purposes, legal proceedings and tax issues. We may store aggregated Non Personal Data without time limit. In any case, as long as you use the Website and/or the Services, we will keep information about you, unless we are legally required to delete it, or if you exercise your rights to delete the information.
5.9 OUR POLICY TOWARD CHILDREN:
Our Website and our Services are not meant to be used by persons under 18, as such, we do not knowingly collect Personal Data from minors younger than 18. Insofar as Personal Data may be collected based on your consent, the data subject must be above the age of 18. In the event that we learn that we have collected personal Data from a person under 18, we will delete that information as quickly as possible. If you believe that we might have any information collected from a person under 18, please contact us at .
If we need to adapt the Policy to legal requirements, the amended Policy will become effective immediately or as required.
Your continued use of the Website and/or our Services following such notice shall constitute your consent to any changes made and a waiver of any claim or demand in relation to such changes. If you do not agree to the new or different terms, you should not use and are free to discontinue using the Website and/or the Services.
5.11 CONTACT US:
For further information about this Policy, please contact us via e-mail: or at the contact information on our Contact Us page at .
We work hard to handle your information responsibly. If you are unhappy about the way we do this, please contact us and we will make good-faith efforts to address your concerns. We are usually able to resolve privacy questions or concerns promptly and effectively.